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Coral Escolà – Service Desk Agent, Barcelona

When did you join nsc}? What brought you to the company?

I joined nsc} when T-systems transferred the Servicedesk to nsc} in October 2017. I was looking for a job where I could use the languages that I speak, and this role allowed me to use all of them.

Can you describe your role?

I coordinate, and I am also developing, the global Servicedesk for Atos. Not only do I manage the team, training and performance, but with my colleagues I’m also trying to unify all the processes used in the different countries so that the new global Servicedesk can work more effectively.

What aspect of your job do you enjoy most?

I enjoy coming up with solutions and helping users and companies to solve their IT issues. I also enjoy anything that requires me to speak foreign languages.

If you could make one change to the company what would it be?

It would be great to increase the synergy between all the nsc} offices around the world.

What is your greatest achievement – what are you most proud of? It can be work or personal.

I am very proud of my master’s degrees and language skills, but what really makes me proud is being able to find solutions in stressful or chaotic situations while remaining calm and professional.

What is your favourite country and why?

I’ve studied in Germany and I consider it my second home, I have a lot of friends and great memories there. I also lived in Italy for a year and had a great time there. I find it hard to choose a favourite country as each has its own particularities. Having said that, the fact I’m now living in Barcelona must be because something brought me back home.

You clearly have a talent for languages? How many languages do you speak fluently? Are there any other languages you plan to learn – and why?

Yes, speaking languages is one of my biggest talents and passions. I speak six languages (Catalan, Spanish, English, German, Italian and French). I’m thinking about learning something with a different alphabet, but I haven’t decided which one yet. It’s not only the practicality that matters, I’m also convinced that there is a special connection with the culture if you speak the language.

Do you think you have a good work/life balance? What do you enjoy doing in your spare time?

I think so and it’s important to disconnect when you are off duty. I really like reading, getting lost in Barcelona and taking pictures of the city. I would say I am a foodie, so I spend a lot of time cooking and discovering new places to eat.

In your opinion what are the most important skills people need to succeed in the workplace?

Team thinking, being committed and decisiveness. If you see difficulties as a challenge and an opportunity to learn, the path to success is almost guaranteed.

What tech innovations are you most excited about?

I believe 5G is the next step and will change the way we communicate with each other – I’m excited to see how this will be reflected in our day to day lives. What I am most looking forward to though, and I hope that it happens soon, is the development and implementation of clean energy solutions, which is our most urgent duty to our planet.

Who is the most inspirational person you’ve ever met?

People who inspire me are the ones that are creative and can find a path through a complicated situation. I know it is a cliché, but my role model will always be my mother.

What is something people don’t know about you (and might surprise them!)?

I can tell the tale of Little Red Riding Hood in Spanish inverting the order of the syllables in each word!

And finally, if you could have dinner with any three people in the world who would they be? And why?

I would have loved to speak with Stephen Hawking who unfortunately recently passed away.

Haruki Murakami who is perhaps my most favourite writer and has a very special mind to be able to write as he does.

And lastly, I would choose Emma Watson. She is my age, I grew up watching her and she impersonated one of the characters of my childhood. Not only has she become a great actress, but I also admire her role as UN Goodwill Ambassador.

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